Service Interruption: Account Access Issues (APAC & EU)

Summary

Service Interruption: Account Access Issues (APAC & EU)

This incident has been resolved.

• Started

  Feb 18, 2026 · 3:00 PM

• Resolved

  Feb 18, 2026 · 3:55 PM

• Duration

  55m

• Severity

  Major

• ◐

  Investigating

  Feb 18 · 3:00 PM ActiveCampaign

  Engineers have identified an issue with account accessibility for customers hosted on our Multi-Region Data Center (MRDC) infrastructure. Currently, some customers in the APAC and EU regions may experience errors or timeouts when attempting to log in to their ActiveCampaign accounts. We are actively investigating the root cause and will provide further updates as more information becomes available.

• ✓

  Resolved

  Feb 18 · 3:55 PM ActiveCampaign

  This incident has been resolved.