Plan Upgrade Delay

Summary

Plan Upgrade Delay

Our billing provider has corrected the problem, and all subscription updates are processing normally and without delay.

• Started

  May 27, 2026 · 3:32 PM

• Resolved

  May 27, 2026 · 7:15 PM

• Duration

  3h 42m

• Severity

  Minor

• ◐

  Investigating

  May 27 · 3:32 PM ElevenLabs

  We are currently experiencing an issue with our payment provider that causes a delay when moving from a free plan to a paid plan. In some cases, the upgrade will not be registered in the account until up to 2 hours after payment. We are actively investigating and will post updates as they become available.

• ◆

  Identified

  May 27 · 4:49 PM ElevenLabs

  We have identified an issue related to the billing provider and are implementing measures to mitigate and resolve it.

• ✓

  Resolved

  May 27 · 7:15 PM ElevenLabs

  Our billing provider has corrected the problem, and all subscription updates are processing normally and without delay.