Potential Issues Loading Grafana for Users in India

Summary

Potential Issues Loading Grafana for Users in India

This incident has been resolved. Error rates continued to remain near 0 and operations are performing as expected.

• Started

  Jun 18, 2026 · 3:18 PM

• Resolved

  Jun 24, 2026 · 12:46 PM

• Duration

  5d 21h 28m

• Severity

  Major

• ◐

  Investigating

  Jun 18 · 3:18 PM Grafana

  Due to the linked GCP outage below, users located in India may have trouble loading parts of Grafana. https://status.cloud.google.com/incidents/5fGQt4VbkDnr3Yp8PXPr Impacted users may receive error messages such as "Error Loading" or "Failed to load Assets". To be clear, it does not matter the region the stack is located, but the geography where the user is physically in. We are currently investigating this issue from our end, and will provide updates as they are available.

• ◉

  Monitoring

  Jun 18 · 4:57 PM Grafana

  Due to the linked GCP outage below, users located in India may have trouble loading parts of Grafana. https://status.cloud.google.com/incidents/5fGQt4VbkDnr3Yp8PXPr Impacted users may receive intermittent error messages such as "Error Loading" or "Failed to load Assets". To be clear, it does not matter the region the stack is located, but the geography where the user is physically in. We continue to work with our CSP on this investigation.

• ◉

  Monitoring

  Jun 19 · 2:33 AM Grafana

  Due to the linked GCP outage below, users located in India may have trouble loading parts of Grafana. https://status.cloud.google.com/incidents/5fGQt4VbkDnr3Yp8PXPr We are continuing to work with our CSP on this investigation. Impacted users may receive intermittent error messages such as "Error Loading" or "Failed to load Assets". To be clear, it does not matter the region the stack is located, but the geography where the user is physically in.

• ◉

  Monitoring

  Jun 19 · 7:07 PM Grafana

  We're actively monitoring this issue and working with our 3rd party provider. The next update will be sent on Monday unless there's new information to share.

• ◉

  Monitoring

  Jun 22 · 5:16 PM Grafana

  We’ve verified and begun to implement a fix that will improve loading errors. We are continuing to roll this out to all regions and monitor for efficacy.

• ◉

  Monitoring

  Jun 23 · 9:14 AM Grafana

  We have deployed additional mitigations that should help with remaining errors. We are continuing to monitor error rates.

• ◉

  Monitoring

  Jun 23 · 1:15 PM Grafana

  We are continuing to monitor for further issues.

• ◉

  Monitoring

  Jun 23 · 5:54 PM Grafana

  Error rates have remained near zero, and we continue to monitor.

• ✓

  Resolved

  Jun 24 · 12:46 PM Grafana

  This incident has been resolved. Error rates continued to remain near 0 and operations are performing as expected.