Elevated response times affecting origin services

Summary

Elevated response times affecting origin services

This incident has been resolved. The issue that was causing elevated errors, increased latency, and intermittent site availability across Netlify services has been mitigated. All services, including site delivery and the build pipeline, are now operating normally. We monitored system stability following recovery and are no longer observing elevated error rates or degraded performance

• Started

  May 19, 2026 · 9:08 PM

• Resolved

  May 19, 2026 · 11:04 PM

• Duration

  1h 55m

• Severity

  Critical

• ◐

  Investigating

  May 19 · 9:08 PM Netlify

  We are investigating elevated latency and errors affecting origin services. This is currently impacting request performance and may result in degraded experience or failures for some users.

• ◐

  Investigating

  May 19 · 9:33 PM Netlify

  We are continuing to investigate an ongoing incident causing elevated latency, errors, and intermittent failures across multiple Netlify services. In addition to earlier impact, we are now observing issues with the build pipeline where new builds are not starting for some customers. This may result in delayed or failed deploys, in addition to degraded site performance and intermittent timeouts.

• ◐

  Investigating

  May 19 · 9:45 PM Netlify

  We are continuing to investigate this issue.

• ◐

  Investigating

  May 19 · 9:52 PM Netlify

  We are continuing to investigate an ongoing incident causing elevated latency, errors, and intermittent failures across multiple Netlify services. Impact remains broad and includes intermittent site availability issues where some customer sites may be unavailable or returning errors, as well as disruptions to the build pipeline where builds may fail to start or be delayed

• ◉

  Monitoring

  May 19 · 10:14 PM Netlify

  We have implemented mitigation steps for the issue that was causing elevated errors, increased latency, and intermittent site availability issues across Netlify services. Service health has significantly improved, and core functionality such as site loading and build processing is operating normally for most customers. However, we are continuing to monitor closely to ensure full stability and to catch any residual impact

• ✓

  Resolved

  May 19 · 11:04 PM Netlify

  This incident has been resolved. The issue that was causing elevated errors, increased latency, and intermittent site availability across Netlify services has been mitigated. All services, including site delivery and the build pipeline, are now operating normally. We monitored system stability following recovery and are no longer observing elevated error rates or degraded performance