Usage quota issue on free tier

Summary

Usage quota issue on free tier

This incident has been resolved.

• Started

  Jan 9, 2026 · 1:43 PM

• Resolved

  Jan 10, 2026 · 12:30 AM

• Duration

  10h 46m

• Severity

  None

• ◐

  Investigating

  Jan 9 · 1:43 PM Prisma

  Description: We've identified an issue where a small set of free tier users are depleting their usage quota faster than expected. We're currently investigating the issue and potential workarounds. Affected users: Small set of free tier users Root cause: Currently unknown Workarounds: None identified

• ◉

  Monitoring

  Jan 9 · 1:48 PM Prisma

  The issue has been resolved and we're actively monitoring the situation.

• ◉

  Monitoring

  Jan 9 · 4:18 PM Prisma

  We have confirmed this issue is related to an upstream provider and we are continuing to monitor the situation. During this time, usage data may also appear higher for some time ranges in the Prisma Console.

• ✓

  Resolved

  Jan 11 · 10:44 AM Prisma

  This incident has been resolved.