Prisma Console is experiencing a partial outage

Summary

Prisma Console is experiencing a partial outage

This incident has been resolved.

• Started

  Dec 5, 2025 · 9:03 AM

• Resolved

  Dec 5, 2025 · 9:28 AM

• Duration

  25m

• Severity

  Major

• ◐

  Investigating

  Dec 5 · 9:03 AM Prisma

  An upstream infra provider is experiencing issues which is impacting our services. We are monitoring the situation.

• ◐

  Investigating

  Dec 5 · 9:12 AM Prisma

  Description: An upstream provider, Cloudflare, is experiencing an outage of critical services. The following services are impacted: Accelerate: Users are unable to connect to their database via Accelerate Console: Console is unavailable and returns a 500 error page. Prisma Postgres: Direct TCP is unaffected, users querying via Accelerate will be unable to to connection. Affected users: All users Root cause: Upstream infrastructure provider Workarounds: Please use direct TCP when connecting to your Prisma Postgres database.

• ◉

  Monitoring

  Dec 5 · 9:15 AM Prisma

  A fix has been deployed by Cloudflare and our all services appear to have come back online. We're continuing to monitor.

• ◉

  Monitoring

  Dec 5 · 9:17 AM Prisma

  We are continuing to monitor for any further issues.

• ✓

  Resolved

  Dec 5 · 9:28 AM Prisma

  This incident has been resolved.