Issue with Threads comments

Summary

Issue with Threads comments

This issue has been resolved, and new Threads comments should now be delivered normally. Our backup mechanism has also recovered recent comments that were delayed during the incident. We sincerely apologise for the disruption.

• Started

  Jul 13, 2026 · 8:48 AM

• Resolved

  Jul 19, 2026 · 10:20 AM

• Duration

  6d 1h 31m

• Severity

  Major

• ◐

  Investigating

  Jul 13 · 8:48 AM Buffer

  We're currently experiencing a delay while updating new comments from Threads API. Our engineering team is currently investigating the cause, and we'll provide updates here as soon as we know more.

• ◆

  Identified

  Jul 13 · 10:39 AM Buffer

  We've confirmed that an issue with the Meta API is causing the delay, and we’re working with the Threads/Meta team to restore normal delivery of new comments. In the meantime, as a mitigation, we’ve enabled a backup mechanism to help recover recent comments. You can also trigger a manual sync by visiting the Threads channel page in Community or clicking **Sync now**.

• ✓

  Resolved

  Jul 19 · 10:20 AM Buffer

  This issue has been resolved, and new Threads comments should now be delivered normally. Our backup mechanism has also recovered recent comments that were delayed during the incident. We sincerely apologise for the disruption.