Cloudinary Status · History · Incident #329

RESOLVED

PDF transformations may fail under specific conditions(q_auto) at the time of Upload.

Minor · Started Jan 4, 2026 · 12:51 PM

  • Duration

    14h

  • Severity

    Minor

  • Detection lead

  • User reports

Summary

PDF transformations may fail under specific conditions(q_auto) at the time of Upload.

A fix has been implemented and this issue has been resolved


  • Started

    Jan 4, 2026 · 12:51 PM

  • Resolved

    Jan 5, 2026 · 2:52 AM

  • Duration

    14h

  • Severity

    None

Event timeline

How this incident unfolded

  • Investigating

    Jan 4 · 12:51 PM Cloudinary

    We’re currently experiencing an issue affecting a subset of PDF uploads and deliveries. Some PDF processing operations may fail under specific conditions such as q_auto.

  • Identified

    Jan 4 · 2:03 PM Cloudinary

    The issue has been identified and a fix is being implemented.

  • Monitoring

    Jan 4 · 3:38 PM Cloudinary

    A fix has been implemented and we are monitoring the results.

  • Resolved

    Jan 5 · 2:52 AM Cloudinary

    A fix has been implemented and this issue has been resolved

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