Grafana Cloud login issues for users with role of None

Summary

Grafana Cloud login issues for users with role of None

Users with the None role authenticating via Grafana.com should be able to access their stacks again

• Started

  Jul 17, 2026 · 6:22 PM

• Resolved

  Jul 18, 2026 · 1:15 PM

• Duration

  18h 52m

• Severity

  Minor

• ◐

  Investigating

  Jul 17 · 6:22 PM Grafana

  We’re currently investigating an issue with user logins with the None role in Grafana Cloud. Our team is actively working to identify the cause. Thank you for your patience.

• ◆

  Identified

  Jul 17 · 7:28 PM Grafana

  We’ve identified the cause of the issue impacting users with the role of None from logging in. Our team is currently implementing a fix.

• ◆

  Identified

  Jul 17 · 9:33 PM Grafana

  We are in the process of implementing a fix and are monitoring the rollout. Thank you for your patience.

• ✓

  Resolved

  Jul 18 · 1:15 PM Grafana

  Users with the None role authenticating via Grafana.com should be able to access their stacks again