Service Issue: Longview

Summary

Service Issue: Longview

Starting around 23:15 UTC on June 15, 2026, some customers were unable to access the Longview graph dashboard. The investigation revealed that Linodes were unable to reach the Longview endpoint and were failing to report data. The impact was limited to reading the existing reporting data only and there was no permanent reporting data loss due to this issue. To mitigate the impact, we manually rebooted identified VM boxes to take effect and resolve Gateway errors. The impact was mitigated at 9:00 UTC on June 16, 2026, following this action. Post-mitigation, all expected data is available in the Longview graph dashboard. We will continue to investigate the root cause and will take appropriate preventive actions. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent recurrence. This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing, and any information herein is subject to change.

• Started

  Jun 16, 2026 · 8:56 AM

• Resolved

  Jun 16, 2026 · 1:13 PM

• Duration

  4h 17m

• Severity

  Minor

• ◐

  Investigating

  Jun 16 · 8:56 AM Linode

  Our team is investigating an issue affecting the Longview service. During this time, users may experience "waiting for data" in cloud manager and might not see the expected metrics. We will share additional updates as we have more information.

• ◆

  Identified

  Jun 16 · 9:46 AM Linode

  The issue has been identified and a fix is being implemented.

• ◉

  Monitoring

  Jun 16 · 9:48 AM Linode

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Jun 16 · 1:13 PM Linode

  We haven’t observed any additional issues with the Longview service, and will now consider this incident resolved. If you continue to experience problems, please <a href="https://cloud.linode.com/support/tickets">open a Support ticket</a> for assistance.

• ✓

  Postmortem

  Jun 16 · 4:48 PM Linode

  Starting around 23:15 UTC on June 15, 2026, some customers were unable to access the Longview graph dashboard. The investigation revealed that Linodes were unable to reach the Longview endpoint and were failing to report data. The impact was limited to reading the existing reporting data only and there was no permanent reporting data loss due to this issue. To mitigate the impact, we manually rebooted identified VM boxes to take effect and resolve Gateway errors. The impact was mitigated at 9:00 UTC on June 16, 2026, following this action. Post-mitigation, all expected data is available in the Longview graph dashboard. We will continue to investigate the root cause and will take appropriate preventive actions. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent recurrence. This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing, and any information herein is subject to change.