Service Issue - Block Storage - Singapore Expansion, SP (sg-sin-2)

Summary

Service Issue - Block Storage - Singapore Expansion, SP (sg-sin-2)

On June 30, 2026, between approximately 17:30 UTC and 21:45 UTC, users may have experienced connection timeouts and errors related to the Block Storage service in Singapore Expansion, SP \(sg-sin-2\). The issue began when one host in the cluster was taken down for maintenance while another host unexpectedly encountered network issues. A configuration issue also contributed to the impact. These factors led to a degraded state that affected performance and, to a limited extent, data availability. We mitigated the impact to customers at 21:45 UTC on June 30, 2026 by correcting the network, configuration and cluster issues. We apologize for the impact and appreciate your patience and ongoing support. We are making configuration and operational changes to our systems to help prevent this from happening again, and remain committed to continuous improvement. This summary provides an overview of our current understanding of the incident, given the information available. Our investigation is ongoing, and any information herein is subject to change.

• Started

  Jun 30, 2026 · 6:54 PM

• Resolved

  Jun 30, 2026 · 11:22 PM

• Duration

  4h 27m

• Severity

  Minor

• ◐

  Investigating

  Jun 30 · 6:54 PM Linode

  Our team is investigating an emerging issue affecting the Block Storage service in our Singapore Expansion, SP (sg-sin-2) data center. During this time, users may experience connection timeouts and errors with this service. We will share additional updates as we have more information.

• ◐

  Investigating

  Jun 30 · 7:55 PM Linode

  We are continuing to investigate this issue.

• ◆

  Identified

  Jun 30 · 8:36 PM Linode

  Our team has identified the issue affecting the Block Storage service in our Singapore Expansion, SP (sg-sin-2) data center. We are working quickly to implement a fix, and we will provide an update as soon as the solution is in place.

• ◆

  Identified

  Jun 30 · 9:36 PM Linode

  We are continuing to work on a fix for this issue.

• ◉

  Monitoring

  Jun 30 · 10:10 PM Linode

  At this time we have been able to correct the issues affecting the Block Storage service. We will be monitoring this to ensure that it remains stable. If you continue to experience problems, please <a href="https://cloud.linode.com/support/tickets">open a Support ticket</a> for assistance.

• ✓

  Resolved

  Jun 30 · 11:22 PM Linode

  We haven’t observed any additional issues with the Block Storage service in Singapore Expansion, SP (sg-sin-2), and will now consider this incident resolved. If you continue to experience problems, please <a href="https://cloud.linode.com/support/tickets">open a Support ticket</a> for assistance.

• ✓

  Postmortem

  Jul 2 · 4:29 PM Linode

  On June 30, 2026, between approximately 17:30 UTC and 21:45 UTC, users may have experienced connection timeouts and errors related to the Block Storage service in Singapore Expansion, SP \(sg-sin-2\). The issue began when one host in the cluster was taken down for maintenance while another host unexpectedly encountered network issues. A configuration issue also contributed to the impact. These factors led to a degraded state that affected performance and, to a limited extent, data availability. We mitigated the impact to customers at 21:45 UTC on June 30, 2026 by correcting the network, configuration and cluster issues. We apologize for the impact and appreciate your patience and ongoing support. We are making configuration and operational changes to our systems to help prevent this from happening again, and remain committed to continuous improvement. This summary provides an overview of our current understanding of the incident, given the information available. Our investigation is ongoing, and any information herein is subject to change.