Connectivity Issue - Linodes in Milan, Italy

Summary

Connectivity Issue - Linodes in Milan, Italy

Starting around 00:33 UTC on July 20, 2026, some hosts in the Milan, Italy data center became unavailable, impacting customer access to Linodes. The investigation identified that this issue occurred during scheduled router firmware updates. While we follow a phased upgrade process to prevent service disruption, an unexpected intersection of concurrent maintenance activities led to a temporary loss of network connectivity for the affected hosts. Service was fully restored by 02:16 UTC on July 20, 2026, and all systems are now operating as expected. Internally, we are reviewing our change management and maintenance scheduling procedures to ensure better coordination and prevent similar issues in the future. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent recurrence. This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing, and any information herein is subject to change.

• Started

  Jul 20, 2026 · 1:52 AM

• Resolved

  Jul 20, 2026 · 4:10 AM

• Duration

  2h 18m

• Severity

  Minor

• ◐

  Investigating

  Jul 20 · 1:52 AM Linode

  Our team is currently investigating a connectivity issue affecting Linodes in the Italy (Milan) region. During this time, existing Linodes in this location may be unreachable. Please note that creating new Linodes is functioning normally and remains unaffected.

• ◐

  Investigating

  Jul 20 · 2:56 AM Linode

  We are continuing to investigate this issue. We will provide the next update as we make progress.

• ◐

  Investigating

  Jul 20 · 3:12 AM Linode

  Our team has identified the issue affecting connectivity in our Milan (Italy) data center. We are working quickly to implement a fix, and we will provide an update as soon as the solution is in place.

• ◉

  Monitoring

  Jul 20 · 3:20 AM Linode

  At this time, we have been able to correct the issues affecting connectivity in our Milan (Italy) data center. We will be monitoring this to ensure that it remains stable. If you are still experiencing issues, please <a href="https://cloud.linode.com/support/tickets">open a Support ticket</a> for assistance.

• ✓

  Resolved

  Jul 20 · 4:10 AM Linode

  We haven’t observed any additional connectivity issues in our Milan (Italy) data center and will now consider this incident resolved. If you continue to experience problems, please <a href="https://cloud.linode.com/support/tickets">open a Support ticket</a> for assistance.

• ✓

  Postmortem

  Jul 20 · 5:45 AM Linode

  Starting around 00:33 UTC on July 20, 2026, some hosts in the Milan, Italy data center became unavailable, impacting customer access to Linodes. The investigation identified that this issue occurred during scheduled router firmware updates. While we follow a phased upgrade process to prevent service disruption, an unexpected intersection of concurrent maintenance activities led to a temporary loss of network connectivity for the affected hosts. Service was fully restored by 02:16 UTC on July 20, 2026, and all systems are now operating as expected. Internally, we are reviewing our change management and maintenance scheduling procedures to ensure better coordination and prevent similar issues in the future. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent recurrence. This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing, and any information herein is subject to change.