Some merchants encountering error messages within their admins

Summary

Some merchants encountering error messages within their admins

Between 10:05 - 10:46 UTC, we experienced admin 500 errors. A fix was implemented at 10:46 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

• Started

  May 22, 2026 · 6:38 AM

• Resolved

  May 22, 2026 · 7:07 AM

• Duration

  29m

• Severity

  Minor

• ◐

  Investigating

  May 22 · 7:07 AM Shopify

  Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 500 error when accessing product related areas within your admin.

• ◉

  Monitoring

  May 22 · 7:07 AM Shopify

  This issue has been resolved and is being monitored.

• ✓

  Resolved

  May 22 · 7:07 AM Shopify

  Between 10:05 - 10:46 UTC, we experienced admin 500 errors. A fix was implemented at 10:46 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.