Elevated WeChat Pay errors

Summary

Elevated WeChat Pay errors

From 07:10 July 2 to 01:20 July 3 UTC, we saw elevated errors which affected WeChat Pay payment method transactions. This issue has now been resolved by our partner.

• Started

  Jul 2, 2026 · 1:37 PM

• Resolved

  Jul 3, 2026 · 3:56 AM

• Duration

  14h 19m

• Severity

  Minor

• ◐

  Investigating

  Jul 2 · 1:37 PM Stripe

  We're currently investigating a degradation of the WeChat Pay payment method that began at 7:10 UTC. This issue is external to Stripe and is causing increased error rates for transactions processed through the WeChat Pay payment method. We are actively monitoring the situation and will provide updates as more information becomes available.

• ◆

  Identified

  Jul 2 · 3:07 PM Stripe

  We’re currently seeing a degradation of the WeChat Pay payment method. Our partner has identified the cause and is working on a fix.

• ◆

  Identified

  Jul 2 · 7:23 PM Stripe

  WeChat Pay has confirmed they are addressing the issue and it will take some time to implement the fix. We are actively monitoring and will provide a further update as more information becomes available.

• ✓

  Resolved

  Jul 3 · 3:56 AM Stripe

  From 07:10 July 2 to 01:20 July 3 UTC, we saw elevated errors which affected WeChat Pay payment method transactions. This issue has now been resolved by our partner.