Zoom Status · History · Incident #5702

RESOLVED

Service Degradation Affecting Zoom AI Expert Assist in US Region.

Minor · Started Jul 20, 2026 · 9:35 AM

  • Duration

    19m

  • Severity

    Minor

  • Detection lead

  • User reports

Summary

Service Degradation Affecting Zoom AI Expert Assist in US Region.

This incident has been resolved and the affected services have been restored.


  • Started

    Jul 20, 2026 · 9:35 AM

  • Resolved

    Jul 20, 2026 · 9:55 AM

  • Duration

    19m

  • Severity

    None

Event timeline

How this incident unfolded

  • Monitoring

    Jul 20 · 9:35 AM Zoom

    Between 07/20/2026 14:38 UTC and 16:01 UTC, a subset of users may have experienced issues affecting Zoom AI Expert Assist in US Region. We have mitigated the issue and our team will continue to monitor the situation closely and keep you informed of any further developments.

  • Resolved

    Jul 20 · 9:55 AM Zoom

    This incident has been resolved and the affected services have been restored.

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