Service comparison

Shopify vs. BigCommerce

Shopify vs. BigCommerce — reliability, API availability, and incident frequency head-to-head.

Last 90 days · 34 incidents total · Data via Pulsetic monitoring

Head-to-head

90-day summary

Shopify

shopify.com

Online
- 90-day uptime
  
  99.92%
- Incidents (90d)
  
  3
  
  1 major · 2 minor
- Median resolution
  
  29m
- Longest outage
  
  1h 18m
View status page →
BigCommerce

bigcommerce.com

Online
- 90-day uptime
  
  95.89%
- Incidents (90d)
  
  31
  
  3 major · 28 minor
- Median resolution
  
  32m
- Longest outage
  
  47h 58m
View status page →

Uptime over time

Availability across windows

Window	Shopify	BigCommerce	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	100.00%	98.71%	+1.29 pp
Last 30 days	99.75%	98.34%	+1.41 pp
Last 90 days	99.92%	95.89%	+4.03 pp

Δ is percentage-point difference (Shopify minus BigCommerce). Higher is better.

Incidents 90-day

Severity breakdown

Shopify

3 total

1 major 2 minor
- Median resolution
  
  29m
- Longest outage
  
  1h 18m
BigCommerce

31 total

3 major 28 minor
- Median resolution
  
  32m
- Longest outage
  
  47h 58m

Recent activity

Last 5 incidents, side-by-side

Shopify
- May 24
  
  Shopify Flow workflows may not be executing properly due to a Google Cloud Platform issue.
  
  1h 18m
  
  Major
- May 22
  
  Some merchants encountering error messages within their admins
  
  29m
  
  Minor
- May 22
  
  Some merchants encountering error messages within their admins
  
  27m
  
  Minor
- Jun 24
  
  Shop Pay unavailable
  
  33m
  
  Minor
- Jun 24
  
  Some POS transactions are not completing on iOS devices Actions
  
  3h 5m
  
  Major
View all incidents →
BigCommerce
- Jun 2
  
  Product details not rendering on some product pages
  
  < 1m
  
  Minor
- May 28
  
  Merchants are unable to completely disable B2B for store
  
  40m
  
  Minor
- May 28
  
  Elevated errors for a subset of stores
  
  < 1m
  
  Minor
- May 28
  
  Availability Issues
  
  5m
  
  Major
- May 27
  
  B2B outbound email delivery issue
  
  1h 25m
  
  Minor
View all incidents →

Bottom line

Shopify wins

Shopify edges out on 90-day uptime.

Shopify posted 99.92% vs. 95.89% for BigCommerce (Δ +4.03 pp). Incidents: 3 vs. 31 (-28).

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