Service comparison

Shopify vs. BigCommerce

Shopify vs. BigCommerce — reliability, API availability, and incident frequency head-to-head.

Last 90 days · 44 incidents total · Data via Pulsetic monitoring

Head-to-head

90-day summary

Shopify

shopify.com

Online
- 90-day uptime
  
  98.98%
- Incidents (90d)
  
  6
  
  2 major · 4 minor
- Median resolution
  
  1h 35m
- Longest outage
  
  15h 18m
View status page →
BigCommerce

bigcommerce.com

Online
- 90-day uptime
  
  95.39%
- Incidents (90d)
  
  38
  
  4 major · 34 minor
- Median resolution
  
  30m
- Longest outage
  
  47h 58m
View status page →

Uptime over time

Availability across windows

Window	Shopify	BigCommerce	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	98.12%	98.72%	-0.60 pp
Last 30 days	96.99%	97.89%	-0.90 pp
Last 90 days	98.98%	95.39%	+3.59 pp

Δ is percentage-point difference (Shopify minus BigCommerce). Higher is better.

Incidents 90-day

Severity breakdown

Shopify

6 total

2 major 4 minor
- Median resolution
  
  1h 35m
- Longest outage
  
  15h 18m
BigCommerce

38 total

4 major 34 minor
- Median resolution
  
  30m
- Longest outage
  
  47h 58m

Recent activity

Last 5 incidents, side-by-side

Shopify
- Jun 17
  
  Some merchants and customers experiencing issues in the Shopify Admin
  
  3h 10m
  
  Minor
- Jun 10
  
  Some merchants and customers may encounter errors when trying to process Shop Pay Installments payments
  
  1h 53m
  
  Minor
- Jun 3
  
  Some merchants and customers may encounter issues with with one or more of the following: admins, checkouts, storefronts, Retail POS. Access to Support also impacted.
  
  15h 18m
  
  Major
- May 24
  
  Shopify Flow workflows may not be executing properly due to a Google Cloud Platform issue.
  
  1h 18m
  
  Major
- May 22
  
  Some merchants encountering error messages within their admins
  
  29m
  
  Minor
View all incidents →
BigCommerce
- Jun 18
  
  Storefront Search Issues for Subset of AU Stores
  
  8m
  
  Major
- Jun 17
  
  Card payment issues for Bank of New Zealand provider (3DS)
  
  21m
  
  Minor
- Jun 16
  
  Issues changing currency on storefronts
  
  1h 14m
  
  Minor
- Jun 16
  
  Some exports stalling
  
  26m
  
  Minor
- Jun 12
  
  Meta Outage Causing Disruption to Meta CAPI Integrations
  
  37m
  
  Minor
View all incidents →

Bottom line

Shopify wins

Shopify edges out on 90-day uptime.

Shopify posted 98.98% vs. 95.39% for BigCommerce (Δ +3.59 pp). Incidents: 6 vs. 38 (-32).

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