Service comparison

Shopify vs. BigCommerce

Shopify vs. BigCommerce — reliability, API availability, and incident frequency head-to-head.

Last 90 days · 56 incidents total · Data via Pulsetic monitoring

Head-to-head

90-day summary

Shopify

shopify.com

Online
- 90-day uptime
  
  98.29%
- Incidents (90d)
  
  15
  
  4 major · 11 minor
- Median resolution
  
  1h 53m
- Longest outage
  
  15h 18m
View status page →
BigCommerce

bigcommerce.com

Online
- 90-day uptime
  
  94.30%
- Incidents (90d)
  
  41
  
  7 major · 34 minor
- Median resolution
  
  37m
- Longest outage
  
  54h
View status page →

Uptime over time

Availability across windows

Window	Shopify	BigCommerce	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	100.00%	99.67%	+0.33 pp
Last 30 days	98.02%	94.25%	+3.77 pp
Last 90 days	98.29%	94.30%	+3.99 pp

Δ is percentage-point difference (Shopify minus BigCommerce). Higher is better.

Incidents 90-day

Severity breakdown

Shopify

15 total

4 major 11 minor
- Median resolution
  
  1h 53m
- Longest outage
  
  15h 18m
BigCommerce

41 total

7 major 34 minor
- Median resolution
  
  37m
- Longest outage
  
  54h

Recent activity

Last 5 incidents, side-by-side

Shopify
- Jul 26
  
  Some customers may experience issues when searching for products across storefronts
  
  1h 10m
  
  Minor
- Jul 22
  
  Some Stripe Payment Checkouts may fail with a generic error when a credit card is used as an payment option across multiple shops.
  
  2h 9m
  
  Minor
- Jul 16
  
  Some merchants and buyers may encounter error messages with one or more of the following: storefronts, checkouts
  
  2h 55m
  
  Major
- Jul 16
  
  Some merchants and buyers may have encountered error messages with one or more of the following: storefronts, checkouts
  
  2h 55m
  
  Major
- Jul 10
  
  Some merchants and customers experiencing issues accessing storefronts, admins
  
  6h 5m
  
  Minor
View all incidents →
BigCommerce
- Jul 28
  
  Unable to Submit Quotes on B2B Ninja
  
  33m
  
  Minor
- Jul 23
  
  Stalled catalog import/export
  
  11h 30m
  
  Minor
- Jul 21
  
  Intermittent Availability Issues
  
  2h 49m
  
  Minor
- Jul 16
  
  Paypal payment gateway reenabling itself on some checkouts
  
  4h 30m
  
  Minor
- Jul 15
  
  Payment issues with Cybersource V2 provider
  
  9h 53m
  
  Major
View all incidents →

Bottom line

Shopify wins

Shopify edges out on 90-day uptime.

Shopify posted 98.29% vs. 94.30% for BigCommerce (Δ +3.99 pp). Incidents: 15 vs. 41 (-26).

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