Disruption to Advanced Search Editing on the Contacts page

Summary

Disruption to Advanced Search Editing on the Contacts page

Engineers have successfully deployed the fix across all systems. Testing confirms that the option to edit advanced searches and segmentations within the Contacts section is now fully restored and operating normally. This incident is now resolved.

• Started

  May 19, 2026 · 4:15 AM

• Resolved

  May 19, 2026 · 6:44 AM

• Duration

  2h 28m

• Severity

  Minor

• ◆

  Identified

  May 19 · 4:15 AM ActiveCampaign

  Engineers are actively investigating an issue affecting the Contacts section. Reports indicate that the ability to edit existing advanced searches and segmentations is currently unavailable. Investigation is underway to identify the root cause and restore full functionality. Regular updates will be provided as new information becomes available.

• ◆

  Identified

  May 19 · 5:36 AM ActiveCampaign

  Engineers have successfully identified the root cause of the issue and verified a solution. The fix is currently being rolled out across all systems to restore the ability to edit advanced searches and segmentations. Another update will be provided once the rollout is complete and functionality is fully restored.

• ✓

  Resolved

  May 19 · 6:44 AM ActiveCampaign

  Engineers have successfully deployed the fix across all systems. Testing confirms that the option to edit advanced searches and segmentations within the Contacts section is now fully restored and operating normally. This incident is now resolved.