Custom Metrics – Metric Details Page Unavailable

Summary

Custom Metrics – Metric Details Page Unavailable

The incident has been resolved and the Custom Metrics metrics details page displays normally now.

• Started

  Jul 13, 2026 · 4:41 AM

• Resolved

  Jul 13, 2026 · 7:59 AM

• Duration

  3h 17m

• Severity

  Major

• ◐

  Investigating

  Jul 13 · 4:41 AM Amplitude

  Since 2026-07-12 11:47:42 PM PDT (2026-07-13 07:47:42 AM CET), we have been experiencing issues with the Amplitude user interface (UI). Currently, the Custom Metrics metric details page may fail to load or display an error. Our team is actively investigating the source of the issue and will work to deploy a fix. We expect no data loss. No customer action is needed at this time. We will provide the next update by 6:00 AM PDT.

• ◆

  Identified

  Jul 13 · 7:05 AM Amplitude

  We have identified the root cause and a fix is being deployed. We will post an update as the deployment completes.

• ◉

  Monitoring

  Jul 13 · 7:32 AM Amplitude

  A fix has been deployed and the metric details page is loading normally again. We are monitoring error rates to confirm full recovery across all regions before resolving. No data was lost during this incident.

• ✓

  Resolved

  Jul 13 · 7:59 AM Amplitude

  The incident has been resolved and the Custom Metrics metrics details page displays normally now.