Investigating Login Issues for Subset of Shoppers on B2B Catalyst Storefronts

Summary

Investigating Login Issues for Subset of Shoppers on B2B Catalyst Storefronts

This incident has been resolved.

• Started

  Jun 10, 2026 · 2:53 PM

• Resolved

  Jun 10, 2026 · 8:59 PM

• Duration

  6h 6m

• Severity

  Minor

• ◐

  Investigating

  Jun 10 · 2:53 PM BigCommerce

  Commerce Engineering is investigating an issue where a B2C user, or a B2B user under an unapproved company, is unable to log into a B2B Catalyst storefront.

• ◆

  Identified

  Jun 10 · 7:16 PM BigCommerce

  We have identified login issues on B2B Catalyst storefronts caused by latency and continue to work on a fix

• ◉

  Monitoring

  Jun 10 · 8:30 PM BigCommerce

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Jun 10 · 8:59 PM BigCommerce

  This incident has been resolved.