Cohere Status · History · Incident #3127

RESOLVED

Model serving infrastructure outage

Critical · Started Jul 25, 2025 · 3:54 PM

Duration

3h 57m
Severity

Critical
Detection lead

—
User reports

—

Summary

Model serving infrastructure outage

🎉 The issue has been resolved and we are back to normal.

Started

Jul 25, 2025 · 3:54 PM
Resolved

Jul 25, 2025 · 7:52 PM
Duration

3h 57m
Severity

Critical

Event timeline

How this incident unfolded

◐

Investigating
Jul 25 · 3:54 PM Cohere

Command models are down due to a model serving infrastructure outage
◐

Investigating
Jul 25 · 4:33 PM Cohere

🔎 We are currently investigating this live incident.
◆

Identified
Jul 25 · 6:25 PM Cohere

🛠️ We have identified the root cause of the incident, and are working diligently to fix.
◉

Monitoring
Jul 25 · 7:12 PM Cohere

👀 We are monitoring to make sure the incident has been fully resolved.
✓

Resolved
Jul 25 · 7:52 PM Cohere

🎉 The issue has been resolved and we are back to normal.

Pattern

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