DocuSign Status · History · Incident #4104

RESOLVED

Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)

Minor · Started May 28, 2026 · 2:51 PM

Duration

1h 37m
Severity

Minor
Detection lead

—
User reports

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Summary

Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Started

May 28, 2026 · 2:51 PM
Resolved

May 28, 2026 · 4:29 PM
Duration

1h 37m
Severity

Minor

Event timeline

How this incident unfolded

◆

Identified
May 28 · 2:51 PM DocuSign

Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.
◆

Identified
May 28 · 3:50 PM DocuSign

Engineers have identified the root cause and are executing a fix.
✓

Resolved
May 28 · 4:29 PM DocuSign

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Pattern

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