Notification failures when utilising Outlook (Incident 5087)

Summary

Notification failures when utilising Outlook (Incident 5087)

We can confirm that this issue is now resolved, thank you for your patience.

• Started

  Jun 12, 2026 · 6:04 AM

• Resolved

  Jun 12, 2026 · 6:37 AM

• Duration

  33m

• Severity

  Minor

• ◐

  Investigating

  Jun 12 · 6:04 AM DocuSign

  Customers utilising Outlook may receive delivery notification failures when sending envelopes to signers. Engineering teams have been engaged and we are actively triaiging this issue.

• ◉

  Monitoring

  Jun 12 · 6:10 AM DocuSign

  A fix has been applied and our engineering teams are actively reviewing our telemetry to confirm this fix has mitigated the issue.

• ✓

  Resolved

  Jun 12 · 6:37 AM DocuSign

  We can confirm that this issue is now resolved, thank you for your patience.