Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190)

Summary

Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190)

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

• Started

  Jun 25, 2026 · 8:12 PM

• Resolved

  Jun 25, 2026 · 10:29 PM

• Duration

  2h 17m

• Severity

  Minor

• ◐

  Investigating

  Jun 25 · 8:12 PM DocuSign

  We are actively investigating this issue.

• ◐

  Investigating

  Jun 25 · 8:36 PM DocuSign

  We are continuing to investigate this issue.

• ◆

  Identified

  Jun 25 · 8:57 PM DocuSign

  We have identified the issue and a fix is being implemented.

• ✓

  Resolved

  Jun 25 · 10:29 PM DocuSign

  The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.