DocuSign Status · History · Incident #4958

RESOLVED

Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190)

Minor · Started Jun 26, 2026 · 6:06 PM

Duration

2h 7m
Severity

Minor
Detection lead

—
User reports

—

Summary

Some customers may experience latency for any sending actions that involve conversions, generating documents and accessing tasks (Incident 5190)

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Started

Jun 26, 2026 · 6:06 PM
Resolved

Jun 26, 2026 · 8:13 PM
Duration

2h 7m
Severity

Minor

Event timeline

How this incident unfolded

◆

Identified
Jun 26 · 6:06 PM DocuSign

We have identified the issue and a fix is being implemented.
◉

Monitoring
Jun 26 · 7:02 PM DocuSign

A fix has been implemented and we are monitoring the results.
✓

Resolved
Jun 26 · 8:13 PM DocuSign

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Pattern

Other recent incidents

Browse full incident history →

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