LiveChat Status · History · Incident #3267

RESOLVED

Chat widget not working on Text websites

Minor · Started Jan 20, 2026 · 2:50 PM

Duration

17m
Severity

Minor
Detection lead

—
User reports

—

Summary

Chat widget not working on Text websites

Communication is fully restored now.

Started

Jan 20, 2026 · 2:50 PM
Resolved

Jan 20, 2026 · 3:08 PM
Duration

17m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Jan 20 · 2:50 PM LiveChat

Chat widget on Text websites is not responding. Customer’s licenses are not affected.
◉

Monitoring
Jan 20 · 2:56 PM LiveChat

Fixes have been applied, we are monitoring the performance
✓

Resolved
Jan 20 · 3:08 PM LiveChat

Communication is fully restored now.

Pattern

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