Is LiveChat down today?

Check the status badge at the top of this page for the current status. Pulsetic follows the official status page and cross-references it with user reports to give you the most accurate picture.

How often does LiveChat go down?

Based on our 90-day data, we've recorded 2 incidents, of which 0 were major or critical. The median resolution time is 13h 15m.

How are outages detected?

Pulsetic follows the official status page and records the incidents the provider posts there. Crowdsourced user reports and Pulsetic's own synthetic checks add an early warning, which can surface an issue before the official status page mentions it.

Is it down for everyone or just me?

The outage map and region breakdown help answer this. If reports are concentrated in one area it may be regional; if hotspots appear globally it's a widespread outage. Submit your own report to help others understand the scope.

What does "never acknowledged" mean?

"Never acknowledged" means Pulsetic recorded a service disruption from user reports and its own checks, but the official status page never posted an incident for it. This is one of the core reasons teams use third-party monitoring alongside official status pages.

ALL SYSTEMS OPERATIONAL

LiveChat systems
are operational.

Pulsetic can detect an outage before the provider officially reports it. 31 incidents on record since Dec 2025

Last updated: 4 min ago · 0 user reports (24h)

✓ Help Scout

ALL SYSTEMS OPERATIONAL

LiveChat is up and running.

Last incident resolved 1 week ago

No active incidents at this time. Noticed something?
User Reports: Last 24 Hours
0 reports

Bars represent 20-min intervals. Occasional spikes may reflect individual issues, not widespread outages.

Outage Map
No reports yet

Reports by region (last 24h)

No reports in the last 24h

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Recent User Reports
Live

Latest 50 reports from the last 48 hours

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Top reported issues

Click an issue to upvote it and help us better indicate the service status.

Service outage 0

Degraded performance 0

Error messages 0

Timeouts / no response 0

Authentication issues 0

Network / connectivity issues 0

Feature not working 0

API errors 0

Billing or usage issues 0

Other 0

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Issue breakdown
0 total votes

Distribution of reported issues over the last 24 hours.

Service outage 0%

Degraded performance 0%

Error messages 0%

Timeouts / no response 0%

Authentication issues 0%

Network / connectivity issues 0%

Feature not working 0%

API errors 0%

Billing or usage issues 0%

Other 0%

90-Day Health Summary

Total Incidents

2

Jul 11 to Oct 9, 2026
Major / Critical

0

None recorded
Minor Incidents

2

Avg. 0.0 per day
Median Resolution

13h 15m

P95: 25h 34m

Across all 4,379 services Pulsetic tracks, the incidents their status pages reported over the last 12 months had a median resolution time of 2h 4m, and 35% were rated major or critical by the provider. These numbers are calculated separately from the 90-day figures for LiveChat above.

Source: The State of Uptime 2026, figures as of 1 October 2026.

LiveChat Response Time, ms

By Continent

Location List

From official status page

Recent Outage History

View all incidents →

Incident	Started	Duration	Impact	Status	Link
Login issues	Sep 26, 2026 · 1:00 PM	57m	Minor	Resolved	Details →
Issues with opening files	Jul 28, 2026 · 11:27 AM	1d 1h 34m	Minor	Resolved	Details →
Workflow degraded performance	Jul 10, 2026 · 2:24 AM	16m	Minor	Resolved	Details →
Workflow degraded performance	Jun 12, 2026 · 10:25 PM	1h 5m	Minor	Resolved	Details →
LiveChat - Issues with reports from Export Raw Data	May 25, 2026 · 5:30 AM	44m	Major	Resolved	Details →
Workflows delay	May 19, 2026 · 2:11 AM	2h 4m	None	Resolved	Details →
Issues with adding new Knowledge Sources	May 13, 2026 · 11:33 AM	32m	Minor	Resolved	Details →
LiveChat - outage	Feb 25, 2026 · 4:33 AM	1d 5h 46m	Critical	Resolved	Details →
Messages sent via the chat widget are delayed	Feb 21, 2026 · 6:26 PM	31m	Minor	Resolved	Details →
Messages sent in the chat widget may be delayed	Feb 10, 2026 · 5:04 PM	1h 6m	Minor	Resolved	Details →

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Common questions

Frequently Asked Questions

Is LiveChat down today?

Check the status badge at the top of this page for the current status. Pulsetic follows the official status page and cross-references it with user reports to give you the most accurate picture.
How often does LiveChat go down?

Based on our 90-day data, we've recorded 2 incidents, of which 0 were major or critical. The median resolution time is 13h 15m.
How are outages detected?

Pulsetic follows the official status page and records the incidents the provider posts there. Crowdsourced user reports and Pulsetic's own synthetic checks add an early warning, which can surface an issue before the official status page mentions it.
Is it down for everyone or just me?

The outage map and region breakdown help answer this. If reports are concentrated in one area it may be regional; if hotspots appear globally it's a widespread outage. Submit your own report to help others understand the scope.
What does "never acknowledged" mean?

"Never acknowledged" means Pulsetic recorded a service disruption from user reports and its own checks, but the official status page never posted an incident for it. This is one of the core reasons teams use third-party monitoring alongside official status pages.

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