Issues with adding new Knowledge Sources

Summary

Issues with adding new Knowledge Sources

The issue has been resolved, and services are operating normally. No further impact is expected.

• Started

  May 13, 2026 · 11:33 AM

• Resolved

  May 13, 2026 · 12:06 PM

• Duration

  32m

• Severity

  Minor

• ◐

  Investigating

  May 13 · 11:33 AM LiveChat

  We are investigating an issue that prevents some customers from adding new Knowledge Sources. Our team is working to identify the root cause and restore normal service as quickly as possible. We will share an update as soon as more information is available.

• ◉

  Monitoring

  May 13 · 11:40 AM LiveChat

  A fix has been implemented, and we are monitoring the results. The ability to add new Knowledge Sources has been restored.

• ✓

  Resolved

  May 13 · 12:06 PM LiveChat

  The issue has been resolved, and services are operating normally. No further impact is expected.