LiveChat Status · History · Incident #3261

RESOLVED

Issues with adding new Knowledge Sources

Minor · Started May 13, 2026 · 11:33 AM

Duration

32m
Severity

Minor
Detection lead

—
User reports

—

Summary

Issues with adding new Knowledge Sources

The issue has been resolved, and services are operating normally. No further impact is expected.

Started

May 13, 2026 · 11:33 AM
Resolved

May 13, 2026 · 12:06 PM
Duration

32m
Severity

Minor

Event timeline

How this incident unfolded

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Investigating
May 13 · 11:33 AM LiveChat

We are investigating an issue that prevents some customers from adding new Knowledge Sources. Our team is working to identify the root cause and restore normal service as quickly as possible. We will share an update as soon as more information is available.
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Monitoring
May 13 · 11:40 AM LiveChat

A fix has been implemented, and we are monitoring the results. The ability to add new Knowledge Sources has been restored.
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Resolved
May 13 · 12:06 PM LiveChat

The issue has been resolved, and services are operating normally. No further impact is expected.

Pattern

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