LiveChat Status · History · Incident #147616

RESOLVED

Workflows malfunction

Major · Started Oct 12, 2026 · 5:21 PM

  • Duration

    7h 38m

  • Severity

    Major

  • Detection lead

    —

  • User reports

    —

Summary

Workflows malfunction

The issue with Workflows has been resolved, and services are now operating normally. We apologize for any disruption this may have caused and appreciate your patience and understanding.


  • Started

    Oct 12, 2026 · 5:21 PM

  • Resolved

    Oct 13, 2026 · 1:00 AM

  • Duration

    7h 38m

  • Severity

    Major

Event timeline

How this incident unfolded

  • ◆

    Identified

    Oct 12 · 5:21 PM LiveChat

    We have identified the root cause of the issue and are working on a fix. Service may remain degraded while we implement the solution. We will provide an update as soon as we have more details or an estimated time to resolution.

  • ◆

    Identified

    Oct 12 · 5:45 PM LiveChat

    Our team is still actively working on the fix. Workflows may remain degraded in the meantime. We appreciate your patience and will share another update as soon as we have more details or an estimated time to resolution.

  • ◆

    Identified

    Oct 12 · 6:12 PM LiveChat

    Our team is continuing to work on the fix. Workflows remain degraded. Next update to follow.

  • ◆

    Identified

    Oct 12 · 6:40 PM LiveChat

    We’re still working to resolve this issue, and Workflows continue to be degraded. Our engineers remain focused on implementing the fix, and we’re monitoring the situation closely. We’ll share more information as soon as it becomes available.

  • ◆

    Identified

    Oct 12 · 7:01 PM LiveChat

    We’re still actively working on the fix. Service remains impacted, and our engineers are focused on getting things back to normal. Thank you for your patience. We’ll share further information as soon as it’s available.

  • ◆

    Identified

    Oct 12 · 7:25 PM LiveChat

    The issue is not yet resolved, and our team is still working on the fix. We’ll update you again as soon as we have more information.

  • ◆

    Identified

    Oct 12 · 7:55 PM LiveChat

    We’re still working to restore service, which remains degraded. Our engineers are fully engaged, and we’re sorry for the continued disruption. We’ll share another update as soon as we have progress to report.

  • ◆

    Identified

    Oct 12 · 8:26 PM LiveChat

    We’re still working to restore service. We’re sorry for the continued disruption and appreciate your patience. We’ll share another update as soon as we have more to report.

  • ◆

    Identified

    Oct 12 · 9:04 PM LiveChat

    We’re still working to restore service. We’re making progress and getting closer to resolving the issue. Thank you for your patience.

  • ◆

    Identified

    Oct 12 · 10:02 PM LiveChat

    Service remains degraded, and we know this has been ongoing for several hours. Our team is still working on restoring it. We’re sorry for the extended disruption.

  • ◆

    Identified

    Oct 12 · 11:12 PM LiveChat

    The usage of workflows continues to be degraded. Our team is actively working to restore full functionality. We apologize for the prolonged disruption and any inconvenience this may cause.

  • ◆

    Identified

    Oct 13 · 12:14 AM LiveChat

    The functionality of workflows is still experiencing degradation. Our team is diligently working to restore it to full capacity. We apologize for the extended disruption and any inconvenience this may create.

  • ◉

    Monitoring

    Oct 13 · 12:23 AM LiveChat

    The necessary fixes have been successfully applied to the system. At this moment, we are actively monitoring the results to assess the effectiveness of these changes and ensure everything is functioning as intended.

  • ✓

    Resolved

    Oct 13 · 1:00 AM LiveChat

    The issue with Workflows has been resolved, and services are now operating normally. We apologize for any disruption this may have caused and appreciate your patience and understanding.

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