Service comparison

Help Scout vs. LiveChat

Help Scout vs. LiveChat: uptime, incident frequency and resolution times, head-to-head.

Last 90 days · 9 incidents total · From each provider's official status page

Head-to-head

90-day summary

Help Scout

helpscout.com

Online
- 90-day uptime
  
  99.45%
- Incidents (90d)
  
  6
  
  0 major · 6 minor
- Median resolution
  
  1h 30m
- Longest incident
  
  3h 57m
View status page →
LiveChat

livechat.com

Online
- 90-day uptime
  
  99.52%
- Incidents (90d)
  
  3
  
  1 major · 2 minor
- Median resolution
  
  1h 51m
- Longest incident
  
  7h 38m
View status page →

Uptime over time

Availability across windows

Window	Help Scout	LiveChat	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	100.00%	100.00%	0.00 pp
Last 30 days	100.00%	98.68%	+1.32 pp
Last 90 days	99.45%	99.52%	-0.07 pp

Uptime is the share of each window with no incident open on the provider's official status page. Δ is percentage-point difference (Help Scout minus LiveChat). Higher is better.

Incidents 90-day

Severity breakdown

Help Scout

6 total

0 major 6 minor
- Median resolution
  
  1h 30m
- Longest incident
  
  3h 57m
LiveChat

3 total

1 major 2 minor
- Median resolution
  
  1h 51m
- Longest incident
  
  7h 38m

Recent activity

Last 5 incidents, side-by-side

Help Scout
- Sep 22
  
  Mailbox counts, folders, reports, search results
  
  36m
  
  Minor
- Aug 31
  
  Mailbox counts
  
  3h 57m
  
  Minor
- Aug 18
  
  App Access Issues
  
  3h 12m
  
  Minor
- Aug 14
  
  Beacon Issues
  
  1h 18m
  
  Minor
- Aug 13
  
  SLA issues
  
  1h 42m
  
  Minor
View all incidents →
LiveChat
- Oct 14
  
  Workflows malfunction
  
  1h 51m
  
  Minor
- Oct 12
  
  Workflows malfunction
  
  7h 38m
  
  Major
- Sep 26
  
  Login issues
  
  57m
  
  Minor
- Jul 28
  
  Issues with opening files
  
  1d 1h 34m
  
  Minor
- Jul 10
  
  Workflow degraded performance
  
  16m
  
  Minor
View all incidents →