Service comparison

Help Scout vs. LiveChat

Help Scout vs. LiveChat — reliability, API availability, and incident frequency head-to-head.

Last 90 days · 12 incidents total · Data via Pulsetic monitoring

Head-to-head

90-day summary

Help Scout

helpscout.com

Online
- 90-day uptime
  
  98.69%
- Incidents (90d)
  
  10
  
  1 major · 9 minor
- Median resolution
  
  2h 41m
- Longest outage
  
  6h 43m
View status page →
LiveChat

livechat.com

Online
- 90-day uptime
  
  98.80%
- Incidents (90d)
  
  2
  
  0 major · 2 minor
- Median resolution
  
  12h 55m
- Longest outage
  
  25h 34m
View status page →

Uptime over time

Availability across windows

Window	Help Scout	LiveChat	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	100.00%	100.00%	0.00 pp
Last 30 days	99.45%	100.00%	-0.55 pp
Last 90 days	98.69%	98.80%	-0.11 pp

Δ is percentage-point difference (Help Scout minus LiveChat). Higher is better.

Incidents 90-day

Severity breakdown

Help Scout

10 total

1 major 9 minor
- Median resolution
  
  2h 41m
- Longest outage
  
  6h 43m
LiveChat

2 total

0 major 2 minor
- Median resolution
  
  12h 55m
- Longest outage
  
  25h 34m

Recent activity

Last 5 incidents, side-by-side

Help Scout
- Aug 31
  
  Mailbox counts
  
  3h 57m
  
  Minor
- Aug 18
  
  App Access Issues
  
  3h 12m
  
  Minor
- Aug 14
  
  Beacon Issues
  
  1h 18m
  
  Minor
- Aug 13
  
  SLA issues
  
  1h 42m
  
  Minor
- Aug 6
  
  Report Loading
  
  1h 13m
  
  Minor
View all incidents →
LiveChat
- Jul 28
  
  Issues with opening files
  
  1d 1h 34m
  
  Minor
- Jul 10
  
  Workflow degraded performance
  
  16m
  
  Minor
- Jun 12
  
  Workflow degraded performance
  
  1h 5m
  
  Minor
- May 25
  
  LiveChat - Issues with reports from Export Raw Data
  
  44m
  
  Major
- May 19
  
  Workflows delay
  
  2h 4m
  
  Minor
View all incidents →

Bottom line

LiveChat wins

LiveChat edges out on 90-day uptime.

Help Scout posted 98.69% vs. 98.80% for LiveChat (Δ -0.11 pp). Incidents: 10 vs. 2 (+8).

Where would your uptime rank against LiveChat?

Pulsetic is website uptime monitoring. Every number on this page came from its checks. Aim one at a website you run and build a 90-day record.

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