Service comparison

Help Scout vs. LiveChat

Help Scout vs. LiveChat — reliability, API availability, and incident frequency head-to-head.

Last 90 days · 13 incidents total · Data via Pulsetic monitoring

Head-to-head

90-day summary

Help Scout

helpscout.com

Online
- 90-day uptime
  
  98.04%
- Incidents (90d)
  
  8
  
  1 major · 7 minor
- Median resolution
  
  2h 41m
- Longest outage
  
  22h 59m
View status page →
LiveChat

livechat.com

Online
- 90-day uptime
  
  99.78%
- Incidents (90d)
  
  5
  
  1 major · 4 minor
- Median resolution
  
  44m
- Longest outage
  
  2h 4m
View status page →

Uptime over time

Availability across windows

Window	Help Scout	LiveChat	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	97.07%	100.00%	-2.93 pp
Last 30 days	97.78%	99.96%	-2.18 pp
Last 90 days	98.04%	99.78%	-1.74 pp

Δ is percentage-point difference (Help Scout minus LiveChat). Higher is better.

Incidents 90-day

Severity breakdown

Help Scout

8 total

1 major 7 minor
- Median resolution
  
  2h 41m
- Longest outage
  
  22h 59m
LiveChat

5 total

1 major 4 minor
- Median resolution
  
  44m
- Longest outage
  
  2h 4m

Recent activity

Last 5 incidents, side-by-side

Help Scout
- Jul 14
  
  Docs Errors
  
  6h 43m
  
  Major
- Jul 9
  
  App Access Issues
  
  2h 16m
  
  Minor
- Jul 6
  
  Automatic Workflows not running
  
  3h 55m
  
  Minor
- Jun 30
  
  Delays with report exports
  
  3h 7m
  
  Minor
- Jun 17
  
  Global Search Slowness
  
  22h 59m
  
  Minor
View all incidents →
LiveChat
- Jul 10
  
  Workflow degraded performance
  
  16m
  
  Minor
- Jun 12
  
  Workflow degraded performance
  
  1h 5m
  
  Minor
- May 25
  
  LiveChat - Issues with reports from Export Raw Data
  
  44m
  
  Major
- May 19
  
  Workflows delay
  
  2h 4m
  
  Minor
- May 13
  
  Issues with adding new Knowledge Sources
  
  32m
  
  Minor
View all incidents →

Bottom line

LiveChat wins

LiveChat edges out on 90-day uptime.

Help Scout posted 98.04% vs. 99.78% for LiveChat (Δ -1.74 pp). Incidents: 8 vs. 5 (+3).

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