Service comparison

Help Scout vs. LiveChat

Help Scout vs. LiveChat: uptime, incident frequency and resolution times, head-to-head.

Last 90 days · 10 incidents total · From each provider's official status page

Head-to-head

90-day summary

Help Scout

helpscout.com

Online
- 90-day uptime
  
  99.09%
- Incidents (90d)
  
  8
  
  1 major · 7 minor
- Median resolution
  
  1h 30m
- Longest incident
  
  6h 43m
View status page →
LiveChat

livechat.com

Online
- 90-day uptime
  
  98.77%
- Incidents (90d)
  
  2
  
  0 major · 2 minor
- Median resolution
  
  13h 15m
- Longest incident
  
  25h 34m
View status page →

Uptime over time

Availability across windows

Window	Help Scout	LiveChat	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	100.00%	100.00%	0.00 pp
Last 30 days	99.92%	99.87%	+0.05 pp
Last 90 days	99.09%	98.77%	+0.32 pp

Uptime is the share of each window with no incident open on the provider's official status page. Δ is percentage-point difference (Help Scout minus LiveChat). Higher is better.

Incidents 90-day

Severity breakdown

Help Scout

8 total

1 major 7 minor
- Median resolution
  
  1h 30m
- Longest incident
  
  6h 43m
LiveChat

2 total

0 major 2 minor
- Median resolution
  
  13h 15m
- Longest incident
  
  25h 34m

Recent activity

Last 5 incidents, side-by-side

Help Scout
- Sep 22
  
  Mailbox counts, folders, reports, search results
  
  36m
  
  Minor
- Aug 31
  
  Mailbox counts
  
  3h 57m
  
  Minor
- Aug 18
  
  App Access Issues
  
  3h 12m
  
  Minor
- Aug 14
  
  Beacon Issues
  
  1h 18m
  
  Minor
- Aug 13
  
  SLA issues
  
  1h 42m
  
  Minor
View all incidents →
LiveChat
- Sep 26
  
  Login issues
  
  57m
  
  Minor
- Jul 28
  
  Issues with opening files
  
  1d 1h 34m
  
  Minor
- Jul 10
  
  Workflow degraded performance
  
  16m
  
  Minor
- Jun 12
  
  Workflow degraded performance
  
  1h 5m
  
  Minor
- May 25
  
  LiveChat - Issues with reports from Export Raw Data
  
  44m
  
  Major
View all incidents →