Service comparison

Freshdesk vs. Help Scout

Freshdesk vs. Help Scout: uptime, incident frequency and resolution times, head-to-head.

Last 90 days · 11 incidents total · Freshdesk on record since Oct 2026 · From each provider's official status page

Head-to-head

90-day summary

Freshdesk

www.freshworks.com

Online
- 90-day uptime
  
  99.47%
- Incidents (90d)
  
  5
  
  0 major · 5 minor
- Median resolution
  
  2h 51m
- Longest incident
  
  3h 18m
On record since Oct 2026, so these figures count fewer than 90 days of incidents.

View status page →
Help Scout

helpscout.com

Online
- 90-day uptime
  
  99.45%
- Incidents (90d)
  
  6
  
  0 major · 6 minor
- Median resolution
  
  1h 30m
- Longest incident
  
  3h 57m
View status page →

Uptime over time

Availability across windows

Window	Freshdesk	Help Scout	Δ
Last 24 hours	100.00%	100.00%	0.00 pp
Last 7 days	98.12%	100.00%	-1.88 pp
Last 30 days	98.42%	100.00%	-1.58 pp
Last 90 days	99.47%	99.45%	+0.02 pp

Uptime is the share of each window with no incident open on the provider's official status page. Δ is percentage-point difference (Freshdesk minus Help Scout). Higher is better. Freshdesk is on record since Oct 2026, so windows reaching back before then count fewer days of incidents.

Incidents 90-day

Severity breakdown

Freshdesk

5 total since Oct 2026

0 major 5 minor
- Median resolution
  
  2h 51m
- Longest incident
  
  3h 18m
Help Scout

6 total

0 major 6 minor
- Median resolution
  
  1h 30m
- Longest incident
  
  3h 57m

Recent activity

Last 5 incidents, side-by-side

Freshdesk
- Oct 23
  
  Performance degradation in Freshdesk
  
  3h 10m
  
  Minor
- Oct 19
  
  Issue with Email in FreshDesk
  
  1h 5m
  
  Minor
- Oct 16
  
  Degraded Performance in Freshdesk
  
  3h 18m
  
  Minor
- Oct 15
  
  Issue with Email in Freshdesk
  
  2h 51m
  
  Minor
- Oct 11
  
  Scheduled Maintenance in Freshdesk
  
  1h
  
  Minor
View all incidents →
Help Scout
- Sep 22
  
  Mailbox counts, folders, reports, search results
  
  36m
  
  Minor
- Aug 31
  
  Mailbox counts
  
  3h 57m
  
  Minor
- Aug 18
  
  App Access Issues
  
  3h 12m
  
  Minor
- Aug 14
  
  Beacon Issues
  
  1h 18m
  
  Minor
- Aug 13
  
  SLA issues
  
  1h 42m
  
  Minor
View all incidents →

Bottom line

Help Scout wins

Help Scout edges out on 7-day uptime.

Freshdesk posted 98.12% vs. 100.00% for Help Scout over the last 7 days (Δ -1.88 pp). Freshdesk is on record only since Oct 2026, so the 90-day figures above are not like for like.

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