Is Help Scout down today?

Check the status badge at the top of this page for the current status. Pulsetic polls the official status page every few minutes and cross-references with user reports to give you the most accurate picture.

How often does Help Scout go down?

Based on our 90-day data, we've detected 8 incidents, of which 1 were major or critical. The median resolution time is 2h 41m.

How are outages detected?

Pulsetic polls the official status page every few minutes from multiple global locations. Crowdsourced user reports provide an additional early-warning signal, often surfacing issues before the official monitors catch them.

Is it down for everyone or just me?

The outage map and region breakdown help answer this. If reports are concentrated in one area it may be regional; if hotspots appear globally it's a widespread outage. Submit your own report to help others understand the scope.

What does "never acknowledged" mean?

"Never acknowledged" means Pulsetic detected a real service disruption, confirmed by multiple user reports, but the official status page never posted an incident for it. This is one of the core reasons teams use third-party monitoring alongside official status pages.

ALL SYSTEMS OPERATIONAL

Help Scout systems
are operational.

Pulsetic detects outages before the provider officially reports them. Monitoring since May 2025 · 51 incidents caught

Last checked: 3 min ago · 0 user reports (24h) · Trusted by 30,000+ teams

✓ LiveChat

ALL SYSTEMS OPERATIONAL

Help Scout is up and running.

Last incident resolved 6 days ago

No active incidents at this time. Noticed something?
User Reports: Last 24 Hours
0 reports

Bars represent 20-min intervals. Occasional spikes may reflect individual issues, not widespread outages.

Outage Map
No reports yet

Reports by region (last 24h)

No reports in the last 24h

View full map →
Recent User Reports
Live

Latest 50 reports from the last 48 hours

Top reported issues

Click an issue to upvote it and help us better indicate the service status.

Service outage 0

Degraded performance 0

Error messages 0

Timeouts / no response 0

Authentication issues 0

Network / connectivity issues 0

Feature not working 0

API errors 0

Billing or usage issues 0

Other 0

Have a different problem?
Issue breakdown
0 total votes

Distribution of reported issues over the last 24 hours.

Service outage 0%

Degraded performance 0%

Error messages 0%

Timeouts / no response 0%

Authentication issues 0%

Network / connectivity issues 0%

Feature not working 0%

API errors 0%

Billing or usage issues 0%

Other 0%

Last 90 days

90-Day Health Summary

Total Incidents

8

Since May 2025
Major / Critical

1

1 high-impact incident
Minor Incidents

7

Avg. 0.1 per day
Median Resolution

2h 41m

P95: 22h 59m

Help Scout Response Time, ms

By Continent

Location List

From official status page

Recent Outage History

View all incidents →

Incident	Started	Duration	Impact	Status	Link
Docs Errors	Jul 14, 2026 · 8:17 AM	6h 43m	Major	Resolved	Details →
App Access Issues	Jul 9, 2026 · 10:59 AM	2h 16m	Minor	Resolved	Details →
Automatic Workflows not running	Jul 6, 2026 · 7:31 AM	3h 55m	Minor	Resolved	Details →
Delays with report exports	Jun 30, 2026 · 3:40 AM	3h 7m	Minor	Resolved	Details →
Global Search Slowness	Jun 17, 2026 · 7:46 AM	22h 59m	Minor	Resolved	Details →
Inbound Email Delay and Sluggish Behavior Across Help Scout	May 7, 2026 · 8:43 PM	1h 21m	Minor	Resolved	Details →
Docs and AI Answers Issues	May 6, 2026 · 12:53 PM	1h 47m	Minor	Resolved	Details →
Connection Issues	Apr 27, 2026 · 8:43 AM	10m	Minor	Resolved	Details →
AI Feature Issue	Apr 21, 2026 · 3:50 PM	2h 10m	None	Resolved	Details →
Connection Issues	Apr 20, 2026 · 10:52 AM	11m	Critical	Resolved	Details →

How do they compare?

Alternatives to Help Scout

LiveChat

Customer support

Online 1 incidents / 30d
Compare →

Teams monitoring Help Scout also watch

Other Monitored Services

Online

LiveChat

Get alerted the moment Help Scout goes down.

No credit card · free plan · 2-minute setup

Start Free Trial

Common questions

Frequently Asked Questions

Is Help Scout down today?

Check the status badge at the top of this page for the current status. Pulsetic polls the official status page every few minutes and cross-references with user reports to give you the most accurate picture.
How often does Help Scout go down?

Based on our 90-day data, we've detected 8 incidents, of which 1 were major or critical. The median resolution time is 2h 41m.
How are outages detected?

Pulsetic polls the official status page every few minutes from multiple global locations. Crowdsourced user reports provide an additional early-warning signal, often surfacing issues before the official monitors catch them.
Is it down for everyone or just me?

The outage map and region breakdown help answer this. If reports are concentrated in one area it may be regional; if hotspots appear globally it's a widespread outage. Submit your own report to help others understand the scope.
What does "never acknowledged" mean?

"Never acknowledged" means Pulsetic detected a real service disruption, confirmed by multiple user reports, but the official status page never posted an incident for it. This is one of the core reasons teams use third-party monitoring alongside official status pages.

Monitor Help Scout and 2,000+ services from one dashboard.

2-minute setup · Cancel any time
Create Free Account

Your Dashboard

No credit card needed