Docs Errors

Summary

Docs Errors

Help Scout Docs is fully operational - we’re closing this out. Thank you for your patience while we worked on this one!

• Started

  Jul 14, 2026 · 8:17 AM

• Resolved

  Jul 14, 2026 · 3:00 PM

• Duration

  6h 43m

• Severity

  Major

• ◐

  Investigating

  Jul 14 · 8:17 AM Help Scout

  We are currently investigating an issue that is causing Help Scout Docs sites to not load. We will update here as soon as we have more information to share.

• ◉

  Monitoring

  Jul 14 · 8:29 AM Help Scout

  Docs sites are back to loading, and our team is monitoring things at this time. We will update again when we're sure things are all resolved.

• ◆

  Identified

  Jul 14 · 10:23 AM Help Scout

  Some Docs sites are still experiencing intermittent loading issues, and our team is actively working on a fix. We'll post an update as soon as we have more to share.

• ◉

  Monitoring

  Jul 14 · 11:44 AM Help Scout

  Docs sites are once again back to loading, and our team is monitoring things at this time. We will provide another updat when things are fully resolved.

• ✓

  Resolved

  Jul 14 · 3:00 PM Help Scout

  Help Scout Docs is fully operational - we’re closing this out. Thank you for your patience while we worked on this one!