Help Scout Status · History · Incident #140178

RESOLVED

Mailbox counts, folders, reports, search results

Minor · Started Sep 22, 2026 · 2:56 PM

Duration

36m
Severity

Minor
Detection lead

—
User reports

—

Summary

Mailbox counts, folders, reports, search results

Inbox (specifically View) behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

Started

Sep 22, 2026 · 2:56 PM
Resolved

Sep 22, 2026 · 3:32 PM
Duration

36m
Severity

Minor

Event timeline

How this incident unfolded

◉

Monitoring
Sep 22 · 2:56 PM Help Scout

Our Team identified a backend issue impacting Views and folder counts. A fix is now in place and Inbox will take some time to normalize. Conversations should start to move into the correct views as we work through the backlog. We will continue monitoring.
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Resolved
Sep 22 · 3:32 PM Help Scout

Inbox (specifically View) behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

Pattern

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