App Access Issues

Summary

App Access Issues

Inbox and AI Draft behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

• Started

  Aug 18, 2026 · 11:38 AM

• Resolved

  Aug 18, 2026 · 2:50 PM

• Duration

  3h 12m

• Severity

  Minor

• ◐

  Investigating

  Aug 18 · 11:38 AM Help Scout

  We’re currently investigating reports of customers running into errors in the Inbox and while using AI Drafts. We will continue to update as we have more information.

• ◉

  Monitoring

  Aug 18 · 11:54 AM Help Scout

  A fix is now in place, and there should no longer be any issues. Our Engineering Team is continuing to monitor the situation.

• ✓

  Resolved

  Aug 18 · 2:50 PM Help Scout

  Inbox and AI Draft behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!