Help Scout Status · History · Incident #6407

RESOLVED

SLA issues

Minor · Started Aug 13, 2026 · 7:17 PM

Duration

1h 42m
Severity

Minor
Detection lead

—
User reports

—

Summary

SLA issues

The issue has been resolved and the SLA feature is now running smoothly. Thank you for your patience.

Started

Aug 13, 2026 · 7:17 PM
Resolved

Aug 13, 2026 · 9:00 PM
Duration

1h 42m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Aug 13 · 7:17 PM Help Scout

We're looking into reports of errors with the SLA feature and our team is investigating.
◐

Investigating
Aug 13 · 7:20 PM Help Scout

We are continuing to investigate this issue.
◆

Identified
Aug 13 · 8:17 PM Help Scout

Our Engineering team has identified the cause of the issue and are working on a resolution.
✓

Resolved
Aug 13 · 9:00 PM Help Scout

The issue has been resolved and the SLA feature is now running smoothly. Thank you for your patience.

Pattern

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