Help Scout Status · History · Incident #6426

RESOLVED

Beacon Issues

Minor · Started Aug 14, 2026 · 10:59 AM

Duration

1h 18m
Severity

Minor
Detection lead

—
User reports

—

Summary

Beacon Issues

Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

Started

Aug 14, 2026 · 10:59 AM
Resolved

Aug 14, 2026 · 12:17 PM
Duration

1h 18m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Aug 14 · 10:59 AM Help Scout

We’re currently investigating reports of issues with slow behavior and loading in Live Chat. We will continue to update as we have more information.
◉

Monitoring
Aug 14 · 11:13 AM Help Scout

A fix is now in place, and Live Chat behavior is normalizing. Our Engineering Team is continuing to monitor the situation.
◉

Monitoring
Aug 14 · 12:17 PM Help Scout

Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
✓

Resolved
Aug 14 · 12:17 PM Help Scout

Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

Pattern

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