Report Loading

Summary

Report Loading

Engineers have confirmed queues have drained and Reports behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

• Started

  Aug 6, 2026 · 12:12 PM

• Resolved

  Aug 6, 2026 · 1:26 PM

• Duration

  1h 13m

• Severity

  Minor

• ◐

  Investigating

  Aug 6 · 12:12 PM Help Scout

  We’re currently investigating reports of issues with loading Reports. We will continue to update as we have more information.

• ◆

  Identified

  Aug 6 · 12:55 PM Help Scout

  Our Engineering Team has identified the root cause of the report loading issues and are working to bring them back online.

• ◉

  Monitoring

  Aug 6 · 1:10 PM Help Scout

  Our Engineering Team has identified the root cause of delayed/inaccurate reports and a fix is in place. However, there is a backlog of reports that needs to process before things are fully caught up. Reports will take some time to normalize - we will continue monitoring.

• ✓

  Resolved

  Aug 6 · 1:26 PM Help Scout

  Engineers have confirmed queues have drained and Reports behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!