Help Scout Status · History · Incident #5324

RESOLVED

App Access Issues

Minor · Started Jul 9, 2026 · 10:59 AM

Duration

2h 16m
Severity

Minor
Detection lead

—
User reports

Peak 1/hr

Summary

App Access Issues

Access issues have been fully resolved, and this incident is now closed. Sorry for any inconvenience this caused, and thank you for your patience.

Started

Jul 9, 2026 · 10:59 AM
Resolved

Jul 9, 2026 · 1:15 PM
Duration

2h 16m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Jul 9 · 10:59 AM Help Scout

We’re currently investigating reports of customers having trouble accessing Help Scout. We will continue to update as we have more information.
◉

Monitoring
Jul 9 · 11:34 AM Help Scout

The issues accessing Help Scout have resolved. Our Engineering Team is continuing to monitor the situation and investigate the cause.
✓

Resolved
Jul 9 · 1:15 PM Help Scout

Access issues have been fully resolved, and this incident is now closed. Sorry for any inconvenience this caused, and thank you for your patience.

User reports · incident window

Report volume over time

Hourly report count. Red bars mark the incident window.

Peak: 1 reports/hr

← Before incident After →

Pattern

Other recent incidents

Browse full incident history →

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