Delays with Inbox counts, folders, reports and search results

Summary

Delays with Inbox counts, folders, reports and search results

Folder counts and updates in your Inbox should be working as expected again! Thanks for your patience today folks, we're going to close this one out.

• Started

  Jul 24, 2026 · 6:08 PM

• Resolved

  Jul 24, 2026 · 7:09 PM

• Duration

  1h 1m

• Severity

  Minor

• ◐

  Investigating

  Jul 24 · 6:08 PM Help Scout

  We’re currently investigating reports of issues with delayed Inbox folder counts, folders and search results. We will continue to update as we have more information.

• ◉

  Monitoring

  Jul 24 · 6:30 PM Help Scout

  Our team has implemented a fix for these issues impacting folder counts and Inbox performance. We're hoping to move this to Resolved soon, folks.

• ◉

  Monitoring

  Jul 24 · 6:45 PM Help Scout

  We're still experiencing a bit of degraded performance around folder counts while the system continues to catch up. We appreciate your continued patience and will update you all just as soon as we've got this under control.

• ✓

  Resolved

  Jul 24 · 7:09 PM Help Scout

  Folder counts and updates in your Inbox should be working as expected again! Thanks for your patience today folks, we're going to close this one out.