LiveChat - Issues with reports from Export Raw Data

Summary

LiveChat - Issues with reports from Export Raw Data

The issue has been resolved, and services are operating normally. No further impact is expected. We’re sorry for any disruption this may have caused and thank you for your patience and understanding.

• Started

  May 25, 2026 · 5:30 AM

• Resolved

  May 25, 2026 · 6:15 AM

• Duration

  44m

• Severity

  Major

• ◐

  Investigating

  May 25 · 5:30 AM LiveChat

  We are investigating an issue affecting some customers. They are unable to generate reports in the Export raw data section for LiveChat. The scheduled reports may also be not delivered by email.

• ◉

  Monitoring

  May 25 · 5:46 AM LiveChat

  We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice delays with receiving the report while the reporting systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.

• ◉

  Monitoring

  May 25 · 6:08 AM LiveChat

  We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice delays with receiving the report while the reporting systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.

• ✓

  Resolved

  May 25 · 6:15 AM LiveChat

  The issue has been resolved, and services are operating normally. No further impact is expected. We’re sorry for any disruption this may have caused and thank you for your patience and understanding.