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Summary

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All impacted services have now fully recovered.

• Started

  Jul 21, 2026 · 10:36 AM

• Resolved

  Jul 22, 2026 · 2:50 AM

• Duration

  16h 14m

• Severity

  Major

• ◆

  Identified

  Jul 21 · 10:36 AM OpenAI

  We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

• ◉

  Monitoring

  Jul 21 · 11:29 AM OpenAI

  We have applied the mitigation and are monitoring the recovery.

• ◐

  Investigating

  Jul 21 · 12:20 PM OpenAI

  We are investigating the issue for the listed services.

• ◐

  Investigating

  Jul 21 · 12:22 PM OpenAI

  We are investigating the issue for the listed services.

• ◐

  Investigating

  Jul 21 · 12:25 PM OpenAI

  We are investigating the issue for the listed services.

• ◐

  Investigating

  Jul 21 · 12:57 PM OpenAI

  We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

• ◐

  Investigating

  Jul 21 · 1:31 PM OpenAI

  We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

• ◆

  Identified

  Jul 21 · 1:38 PM OpenAI

  We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

• ◆

  Identified

  Jul 21 · 2:04 PM OpenAI

  We are still implementing the mitigation.

• ◉

  Monitoring

  Jul 21 · 2:37 PM OpenAI

  We have applied the mitigation and are monitoring the recovery.

• ◉

  Monitoring

  Jul 21 · 3:15 PM OpenAI

  We have applied the mitigation and are monitoring the recovery.

• ✓

  Resolved

  Jul 22 · 2:50 AM OpenAI

  All impacted services have now fully recovered.