OpenAI Status · History · Incident #5748

RESOLVED

Issues with logins and signups

Major · Started Jul 21, 2026 · 6:36 PM

Duration

23m
Severity

Major
Detection lead

—
User reports

Peak 1/hr

Summary

Issues with logins and signups

All affected API Platform functionality has now fully recovered.

Started

Jul 21, 2026 · 6:36 PM
Resolved

Jul 21, 2026 · 7:00 PM
Duration

23m
Severity

Major

Event timeline

How this incident unfolded

◐

Investigating
Jul 21 · 6:36 PM OpenAI

We are investigating issues affecting logins and account creation for ChatGPT and the API Platform. Users who are already signed in may still be able to use ChatGPT.
◆

Identified
Jul 21 · 6:41 PM OpenAI

We are seeing recovery for API Platform login functionality. Account creation, organization management, and dashboard access remain affected. We are continuing to investigate.
◉

Monitoring
Jul 21 · 6:56 PM OpenAI

The affected API Platform functionality has recovered, including login, account creation, organization management, and dashboard access. We are monitoring the recovery.
✓

Resolved
Jul 21 · 7:00 PM OpenAI

All affected API Platform functionality has now fully recovered.

User reports · incident window

Report volume over time

Hourly report count. Red bars mark the incident window.

Peak: 1 reports/hr

← Before incident After →

Pattern

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