[EU-WEST-PAR][Containers & Orchestration] - Loadbalancer/API/Instance provisioning incident notification

Summary

[EU-WEST-PAR][Containers & Orchestration] - Loadbalancer/API/Instance provisioning incident notification

We are pleased to inform you that the incident affecting our Load Balancer service has been resolved. <b>Start time :</b> 09/07/2026 19:20 UTC <b>End time :</b> 10/07/2026 01:50 UTC <b>Root Cause :</b> This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

• Started

  Jul 9, 2026 · 8:07 PM

• Resolved

  Jul 10, 2026 · 1:55 AM

• Duration

  5h 48m

• Severity

  Major

• ◐

  Investigating

  Jul 9 · 8:07 PM OVHcloud

  We are currently investigating an incident affecting our Containers & Orchestration offering, which is causing temporary issue in the EU-WEST-PAR region. Here are some supplementary details : <b>Start time :</b> 09/07/2026 19:20 UTC <b>Impacted Service(s) :</b> Public Cloud API is temporarily facing perturbations. Creation or modification of any LoadBalancer can have issues. <b>Customers Impact :</b> Customers are temporarily facing issues when trying to use the API, create or modify their Loadbalancer. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

• ◆

  Identified

  Jul 9 · 8:19 PM OVHcloud

  We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Load Balancer service on the specific region. Here are some supplementary details : <b>Start time :</b> 09/07/2026 19:20 UTC <b>Impacted Service(s) :</b> Public Cloud API is temporarily facing perturbations. Creation or modification of any LoadBalancer can have issues. <b>Customers Impact :</b> Customers are temporarily facing issues when trying to use the API, create or modify their Loadbalancer. <b>Root Cause :</b> This incident is caused by a software issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

• ✓

  Resolved

  Jul 10 · 1:55 AM OVHcloud

  We are pleased to inform you that the incident affecting our Load Balancer service has been resolved. <b>Start time :</b> 09/07/2026 19:20 UTC <b>End time :</b> 10/07/2026 01:50 UTC <b>Root Cause :</b> This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.