[BHS1/BHS5][Compute - Instance] - Some Instances Incident Notification

Summary

[BHS1/BHS5][Compute - Instance] - Some Instances Incident Notification

We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. <b>Start time :</b> 13/07/2026 16:55 UTC <b>End time :</b> 13/07/2026 22:55 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

• Started

  Jul 13, 2026 · 5:22 PM

• Resolved

  Jul 14, 2026 · 1:21 AM

• Duration

  7h 59m

• Severity

  Major

• ◆

  Identified

  Jul 13 · 5:22 PM OVHcloud

  We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific BHS1/BHS5 regions. Here are some supplementary details : <b>Start time :</b> 13/07/2026 16:55 UTC <b>Impacted Service(s) :</b> Some instances in the BHS1/BHS5 regions are unreachable. <b>Customers Impact :</b> Some customers are temporarily unable to access instances located on the specified regions. <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

• ◆

  Identified

  Jul 13 · 5:33 PM OVHcloud

  We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific BHS1/BHS5 regions. Here are some supplementary details : <b>Start time :</b> 13/07/2026 16:55 UTC <b>Impacted Service(s) :</b> Some instances in the BHS1/BHS5 regions are unreachable. <b>Customers Impact :</b> Some customers are temporarily unable to access instances located on the specified regions. <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

• ✓

  Resolved

  Jul 14 · 1:21 AM OVHcloud

  We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. <b>Start time :</b> 13/07/2026 16:55 UTC <b>End time :</b> 13/07/2026 22:55 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.