[BHS/GRA][Identity, Security & Operations] - Logs Data Platform incident notification

Summary

[BHS/GRA][Identity, Security & Operations] - Logs Data Platform incident notification

We are pleased to inform you that the incident affecting our Logs Data Platform service has been resolved. <b>Start time :</b> 15/07/2026 18:00 UTC <b>End time :</b> 16/07/2026 13:00 UTC <b>Root Cause :</b> This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

• Started

  Jul 16, 2026 · 12:03 PM

• Resolved

  Jul 16, 2026 · 1:02 PM

• Duration

  58m

• Severity

  Major

• ◐

  Investigating

  Jul 16 · 12:03 PM OVHcloud

  We are currently experiencing an incident affecting our Logs Data Platform service, which is causing temporary availability issues. Please find the details of this incident below : <b>Start time :</b> 15/07/2026 18:00 UTC <b>Impacted Service(s) :</b> The WebSocket connection on Logs Data Platform is temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to use the Logs Data Platform WebSocket connection. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident to fix it.  We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

• ✓

  Resolved

  Jul 16 · 1:02 PM OVHcloud

  We are pleased to inform you that the incident affecting our Logs Data Platform service has been resolved. <b>Start time :</b> 15/07/2026 18:00 UTC <b>End time :</b> 16/07/2026 13:00 UTC <b>Root Cause :</b> This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.