Accelerate degraded operation

Summary

Accelerate degraded operation

This incident has been resolved.

• Started

  Feb 4, 2026 · 6:25 PM

• Resolved

  Feb 4, 2026 · 6:59 PM

• Duration

  33m

• Severity

  Major

• ◆

  Identified

  Feb 4 · 6:25 PM Prisma

  Accelerate customers may experience errors when new query engine instances are provisioned caused by active upstream service provider incident. We're working to monitor the situation and apply mitigations.

• ◉

  Monitoring

  Feb 4 · 6:47 PM Prisma

  Mitigations have been applied and we are observing healthy traffic through Accelerate. We are continuing to monitor.

• ✓

  Resolved

  Feb 4 · 6:59 PM Prisma

  This incident has been resolved.