Accelerate incident impacting the eu-central-1 region

Summary

Accelerate incident impacting the eu-central-1 region

We are continuing to observe successful traffic from Accelerate. This incident has been resolved.

• Started

  Jul 17, 2026 · 1:03 PM

• Resolved

  Jul 17, 2026 · 4:54 PM

• Duration

  3h 51m

• Severity

  Major

• ◐

  Investigating

  Jul 17 · 1:03 PM Prisma

  Description: We are investigating an upstream service provider incident impacting Accelerate service in the eu-central-1 region. Affected users: allocations of new query engines in eu-central-1 Root cause: upstream service provider disruption Workarounds: none

• ◐

  Investigating

  Jul 17 · 3:13 PM Prisma

  We have applied mitigations to narrow the impact. We are continuing work toward a full mitigation.

• ◉

  Monitoring

  Jul 17 · 4:16 PM Prisma

  We are no longer observing impact of this incident and traffic has returned to normal. We will continue to monitor until the upstream service provider closes their incident.

• ✓

  Resolved

  Jul 17 · 4:54 PM Prisma

  We are continuing to observe successful traffic from Accelerate. This incident has been resolved.