Sign-in issues on Retool Mobile

Summary

Sign-in issues on Retool Mobile

This incident is resolved. If you are having issues signing in, please first try the following: - Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache. - iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward). Or reach out to support@retool.com

• Started

  May 26, 2026 · 8:14 PM

• Resolved

  Jun 4, 2026 · 9:22 AM

• Duration

  8d 13h 8m

• Severity

  Minor

• ◐

  Investigating

  May 26 · 8:14 PM Retool

  We're investigating reports of customers experiencing sign-in issues on the Retool Mobile app for iOS and Android. Affected users may be returned to the sign-in screen after authenticating, or be unable to complete sign-in.

• ◆

  Identified

  May 27 · 2:51 PM Retool

  The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are working on a permanent fix. As we work on shipping that fix, please try the following: - Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache. - iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).

• ◉

  Monitoring

  May 28 · 2:24 PM Retool

  The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are monitoring the results If you are unable to log into Retool Mobile, you will have to do the following: - Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache. - iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).

• ◉

  Monitoring

  May 29 · 6:55 PM Retool

  The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are monitoring the results If you are unable to log into Retool Mobile, you will have to do the following: - Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache. - iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).

• ✓

  Resolved

  Jun 4 · 9:22 AM Retool

  This incident is resolved. If you are having issues signing in, please first try the following: - Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache. - iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward). Or reach out to support@retool.com