EKM customers were previously experiencing issues with channel loading and message delivery

Summary

EKM customers were previously experiencing issues with channel loading and message delivery

<p>Between approximately 10:55 AM and 11:10 AM PDT, customers using Enterprise Key Management (EKM) may have experienced issues sending messages and loading some channels. Error rates have returned to normal levels and customers should now see expected performance. We are continuing to investigate the underlying cause and monitoring closely. We apologize for the disruption.</p>

• Started

  May 8, 2026 · 11:31 AM

• Resolved

  May 11, 2026 · 2:48 PM

• Duration

  3d 3h 16m

• Severity

  Minor

• ◐

  Investigating

  May 8 · 11:31 AM Slack

  <p>Between approximately 10:55 AM and 11:10 AM PDT, customers using Enterprise Key Management (EKM) may have experienced issues sending messages and loading some channels. Error rates have returned to normal levels and customers should now see expected performance. We are continuing to investigate the underlying cause and monitoring closely. We apologize for the disruption.</p>

• ✓

  Resolved

  May 11 · 2:48 PM Slack

  Incident resolved.