Access Issues From Some Providers in Brazil

Summary

Access Issues From Some Providers in Brazil

We are continuing to contact the ISP in Brazil to work through this issue: however they have remained unresponsive to outreach. We are exploring other options to get in touch with them. Customers may be able to bypass this issue by using a VPN or alternative network while we work towards resolution. Thank you for your patience. We will provide an update when we have more information to share.

• Started

  May 14, 2026 · 3:34 PM

• Status

  Identified

• Duration

  Ongoing

• Severity

  None

• ◐

  Investigating

  May 14 · 3:34 PM Supabase

  We are investigating reports of some access issues to Supabase IP addresses from a network provider in Brazil.

• ◐

  Investigating

  May 14 · 3:54 PM Supabase

  We have isolated the issue to a specific Internet provider in Brazil and are working to contact that provider to resolve the issue. We will update the statuspage when we have more information to share.

• ◐

  Investigating

  May 14 · 4:37 PM Supabase

  We have made contact with the ISP in Brazil and are working through their support process for this issue. Customers may be able to bypass the problem by using a VPN or alternative network while we work towards resolution.

• ◆

  Identified

  May 14 · 10:23 PM Supabase

  We are continuing to contact the ISP in Brazil to work through this issue. Customers may be able to bypass this issue by using a VPN or alternative network while we work towards resolution. Thank you for your patience. We will provide an update when we have more information to share.

• ◆

  Identified

  May 19 · 10:30 PM Supabase

  We are continuing to contact the ISP in Brazil to work through this issue: however they have remained unresponsive to outreach. We are exploring other options to get in touch with them. Customers may be able to bypass this issue by using a VPN or alternative network while we work towards resolution. Thank you for your patience. We will provide an update when we have more information to share.